Which action is NOT part of closing a case in OIMS?

• A. Lock in records
• B. Assign new case number
• C. Archive related items
• D. Update status

Answer: (B)

Closing a case in OIMS means finalizing and preserving its records. The key steps are locking in the records so no further edits can be made, archiving related items to maintain a complete historical trail, and updating the case status to indicate it is closed. The action that does not fit this process is assigning a new case number. A new case number is used to start a separate, new case rather than to wrap up and secure an existing one. Changing or adding a new number would break the continuity of the original case’s record and history, which is the opposite of closing.